Safety information for Customers

  • Never tamper with any component of gas connection.
  • Never repair any component of gas connection on your own. 
  • All changes and repairs to any component of gas connection should be carried out by authorized technician only. 
  • In case of no gas supply, please call us immediately and report.
  • In case you do not use the gas for over 24 hours, please turn off the main valve.
  • Gas stove, burners and hose should always be ISI marked.
  • Please keep all doors and windows of your house open when gas is turned on after a long period. 
  • Never cover the rubber hose, it should always be visible and must be cleaned with a wet cloth regularly.
  • Keep hot utensils and liquid away from the rubber hose. 
  • Never leave the gas stove or burner unattended while using.
  • We add an odour to the gas for detection of any gas leakage. 
  • If you smell gas leakage, do not ignite a match, or use any electric appliances and open all doors and windows. Please report the issue at our emergency helpline at the earliest. 
  • Kindly turn off the burner knob and gas tap after cooking.
  • Wear cotton clothes and apron while cooking. Do not wear clothes which easily catch fire.
  • It is always advised to first light a match or lighter and then turn on the gas supply.
  • Keep children away from the gas stove and other gas equipment.
  • Service your gas stove and burners periodically (or as specified by the manufacturer) by authorized technicians only.  
  • Rubber hose should be checked regularly to ensure there are no cuts or damages.
  • Never keep explosive or flammable items in the kitchen.
  • While cleaning the burner and stove always turn off the main gas tap and main valve. 
  • Educate every family member about these safety measures.